Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oilkmaniche@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oilkmaniche@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oilkmaniche@gmail.com.
KMANICHE RETURN & REFUND POLICY
At Kmaniche, your confidence means everything to us. We stand behind the quality of our products and want you to feel completely secure with your purchase.
30-Day Money Back Guarantee
We offer a 30-day risk-free guarantee. If you are not satisfied with your results, you may request a refund within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return or refund:
- The request must be made within 30 days of delivery
- The product must be used reasonably, not fully empty
- Proof of purchase is required
- Photos or short explanation may be requested to process your claim
Non-Eligible Returns
For safety and hygiene reasons, we do not accept returns for:
- Completely empty bottles
- Products intentionally damaged or misused
- Items marked as final sale
Refund Process
Once your request is approved:
- Refunds are issued to your original payment method
- Processing time is typically 5–10 business days
- Shipping fees are non-refundable
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 5 days of delivery. Please include clear photos so we can resolve the issue quickly.
We will offer a replacement or full refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you wish to try another product, please place a new order after your refund is processed.
Contact Us
To start a return or refund request, contact our support team:
Email: supportclient@kmaniche.com
Please include your order number for faster assistance.